TABLE 2

Top-10 measures by highest percentage voted as essential

RankMeasureVoting, n (%)Total, n
EssentialDesirableIrrelevant
1Accuracy of dispatch decisions36 (86)6 (14)0 (0)42
2Completeness and accuracy of patient records35 (85)5 (12)1 (2)41
3Accuracy of call-taker identification of different conditions or needs (e.g. heart attack, stroke, suitable for nurse advice)33 (79)7 (17)2 (5)42
4Pain measurement and symptom relief33 (79)7 (17)2 (5)42
5Patient experience31 (78)9 (23)0 (0)40
6Measuring patient safety32 (76)9 (23)1 (2)42
7Overtriage and undertriage rates31 (76)9 (22)1 (2)41
8Compliance with end-of-life care plans31 (76)7 (17)3 (2)41
9Proportion of calls treated by most appropriate service (whole 999 population)30 (75)9 (23)1 (3)40
10Compliance with protocols and guidelines29 (69)12 (29)1 (2)42

From: Identifying potential measures to assess ambulance service performance and quality of care

Cover of Developing new ways of measuring the quality and impact of ambulance service care: the PhOEBE mixed-methods research programme
Developing new ways of measuring the quality and impact of ambulance service care: the PhOEBE mixed-methods research programme.
Programme Grants for Applied Research, No. 7.3.
Turner J, Siriwardena AN, Coster J, et al.
Southampton (UK): NIHR Journals Library; 2019 Apr.
Copyright © Queen’s Printer and Controller of HMSO 2019. This work was produced by Turner et al. under the terms of a commissioning contract issued by the Secretary of State for Health and Social Care. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.

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