TABLE 59

Characteristics of responders and non-responders (N = 5067)

CharacteristicRespondersNon-respondersp-valuea
Patients, n (%)1396 (27.6)3672 (72.4)
Age (years), mean (SD)46.0 (28.2)32.5 (26.2)< 0.001
Gender female, n (%)877 (62.8)2208 (71.6)0.081
IMD score, mean (SD)19.0 (14.0)23.9 (15.9)< 0.001
Management option, n (%)
 Telephone advice492 (35.2)1143 (31.1)0.001
 Treatment centre647 (46.3)1765 (48.1)
 Home visit172 (12.3)301 (8.2)
 Other85 (6.1)193 (5.3)
a

Reported p-values were obtained from a multilevel logistic regression that compared responders with non-responders. The model clustered individuals by the provider from which they were sampled.

From: Chapter 11, The validity and use of patient experience survey data in out-of-hours care

Cover of Improving patient experience in primary care: a multimethod programme of research on the measurement and improvement of patient experience
Improving patient experience in primary care: a multimethod programme of research on the measurement and improvement of patient experience.
Programme Grants for Applied Research, No. 5.9.
Burt J, Campbell J, Abel G, et al.
Southampton (UK): NIHR Journals Library; 2017 Apr.
Copyright © Queen’s Printer and Controller of HMSO 2017. This work was produced by Burt et al. under the terms of a commissioning contract issued by the Secretary of State for Health. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.

Included under terms of UK Non-commercial Government License.

NCBI Bookshelf. A service of the National Library of Medicine, National Institutes of Health.