TABLE 54

Overall experience of out-of-hours GP services: linear regression modelling

Sociodemographic covariateModel Aa (n = 88,423), overall differenceModel Ba,b (providers, n = 86; service users, n = 88,423), within out-of-hours provider difference (between-provider SD 3.69)Percentage of overall difference (if negative) attributable to clustering of sociodemographic group in lower-scoring providers
Mean differencec (95% CI)p-valuedMean differencec (95% CI)p-valued
Ethnic groupe
 Mixed–3.44 (–5.47 to –1.41)< 0.001–2.01 (–4.03 to 0.01)< 0.00142
 Asian–5.61 (–6.32 to –4.90)–3.62 (–4.36 to –2.89)35
 Black–2.14 (–3.40 to –0.89)0.13 (–1.14 to 1.40)> 100
 Other–0.75 (–1.78 to 0.27)1.29 (0.25 to 2.32)> 100
Able to take time away from work during typical working hoursf
 Yes1.30 (0.82 to 1.78)< 0.0011.29 (0.81 to 1.76)< 0.001Not applicable
 No–4.79 (–5.36 to –4.23)–4.73 (–5.29 to –4.17)1
a

Models also adjusted for age, gender, deprivation and parent status.

b

Random effect on provider organisation of out-of-hours GP.

c

All outcomes linearly rescaled from 0 to 100.

d

p-value refers to global effect of covariate across all categories vs. the reference category.

e

Mixed: mixed/multiple ethnic groups; Asian: Asian/Asian British; black: black/African/Caribbean/black British. Reference = white.

f

Reference group (‘not relevant’) includes service users who responded to the question ‘Which of these best describes what you are doing at present?’ with full-time education, unemployed, permanently sick or disabled, fully retired from work, looking after the home or doing something else.

Reproduced from Warren et al.268 under the terms of the Creative Commons CC-BY-NC license, which permits non-commercial use, distribution and reproduction in any medium, provided the original work is properly cited.

From: Chapter 11, The validity and use of patient experience survey data in out-of-hours care

Cover of Improving patient experience in primary care: a multimethod programme of research on the measurement and improvement of patient experience
Improving patient experience in primary care: a multimethod programme of research on the measurement and improvement of patient experience.
Programme Grants for Applied Research, No. 5.9.
Burt J, Campbell J, Abel G, et al.
Southampton (UK): NIHR Journals Library; 2017 Apr.
Copyright © Queen’s Printer and Controller of HMSO 2017. This work was produced by Burt et al. under the terms of a commissioning contract issued by the Secretary of State for Health. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.

Included under terms of UK Non-commercial Government License.

NCBI Bookshelf. A service of the National Library of Medicine, National Institutes of Health.