TABLE 51

Sociodemographic characteristics of service users contacting an out-of-hours GP provider (on their own behalf or for someone else) (N = 106,513)a

CharacteristicsService users, n (%)
Gender
 Male38,553 (36.6)
 Female66,879 (63.4)
 Total105,432
Age (years)
 18–244850 (4.6)
 25–3414,745 (14.0)
 35–4420,066 (19.0)
 45–5418,699 (17.7)
 55–6416,760 (15.9)
 65–7414,704 (13.9)
 75–8411,201 (10.6)
 ≥ 854509 (4.3)
 Total105,534
Ethnic group
 White90,034 (85.5)
 Mixed/multiple ethnic groups860 (0.8)
 Asian/Asian British7985 (7.6)
 Black/African/Caribbean/black British2471 (2.3)
 Other ethnic group3934 (3.7)
 Total105,284
Mean deprivation quintile
 1 (least deprived)19,537 (18.4)
 220,672 (19.4)
 321,633 (20.3)
 421,486 (20.2)
 5 (most deprived)23,028 (21.7)
 Total106,356
Parent/guardian of children aged < 16 years?
 No61,276 (62.8)
 Yes36,277 (37.2)
 Total97,553
Can you take time away from work to see a GP during your typical working hours?b
 Not relevantc51,027 (51.3, NA)
 Yes31,298 (31.5, 64.7)
 No17,057 (17.2, 35.3)
 Total99,382
 Total relevant48,355

NA, not applicable.

a

Participants mapped to 86 out-of-hours providers via 7492 practices.

b

Data are n (% of total; % of total relevant).

c

Service users reported that they were not doing paid work (e.g. retired, unemployed, full-time student).

Reproduced from Warren et al.268 under the terms of the Creative Commons CC-BY-NC license, which permits non-commercial use, distribution and reproduction in any medium, provided the original work is properly cited.

From: Chapter 11, The validity and use of patient experience survey data in out-of-hours care

Cover of Improving patient experience in primary care: a multimethod programme of research on the measurement and improvement of patient experience
Improving patient experience in primary care: a multimethod programme of research on the measurement and improvement of patient experience.
Programme Grants for Applied Research, No. 5.9.
Burt J, Campbell J, Abel G, et al.
Southampton (UK): NIHR Journals Library; 2017 Apr.
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