TABLE 25

Opinions of waiting time for physiotherapy from free-text comments on 6-month questionnaire

ItemUsual care, n/N (%)PhysioDirect, n/N (%)
Those who made a free-text comment about things which were good, and/or things which could be improved348/743 (47%)670/1056 (63%)
Had received physiotherapy care (from comment)308/348 (89%)584/670 (87%)
Still waiting for physiotherapy care (from comment)12/348 (3%)12/670 (2%)
Uncertain (from comment) whether or not had had physiotherapy care28/348 (8%)74/670 (11%)
Those who commented specifically on waiting time98/348 (28%)157/670 (24%)
Positive about waiting time26/98(27%)109/157(69%)
Negative about waiting time70/98 (71%)44/157 (28%)
Positive and negative about waiting time2/98 (2%)4/157 (3%)
% of those commenting negatively about waiting time who were (from comment) still waiting for physiotherapy care3/70 (4%)2/44 (5%)

From: Chapter 3, Randomised controlled trial: results

Cover of A pragmatic randomised controlled trial of the effectiveness and cost-effectiveness of ‘PhysioDirect’ telephone assessment and advice services for physiotherapy
A pragmatic randomised controlled trial of the effectiveness and cost-effectiveness of ‘PhysioDirect’ telephone assessment and advice services for physiotherapy.
Health Technology Assessment, No. 17.2.
Salisbury C, Foster NE, Hopper C, et al.
Southampton (UK): NIHR Journals Library; 2013 Jan.
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