Management of violence in the workplace: a New Zealand survey

Acta Psychiatr Scand Suppl. 2002:(412):41-3. doi: 10.1034/j.1600-0447.106.s412.9.x.

Abstract

Objective: To estimate the rate of adverse events to staff, to survey the use of various preventative measures, and to assess any association between these factors and the reported event rate.

Method: An anonymous postal nation-wide survey of violence reported to managers of psychiatric units in New Zealand.

Results: The mean rate of adverse event per 100 full time equivalent staff was 16.2 (range 0-187) for property damage, 16.3 (range 0-204) for attempted assault, 12 (range 0-194) for physical attack, 1.3 (range 0-33) for sexual harassment and 1.1 (range 0-17) for stalking. Inpatient units, the use of pocket alarms, and training in de-escalation were associated highly with an increase risk of adverse events.

Conclusion: There is a high variation in the rate of violence. The issue of increased rate of events with certain interventions will require further research.

MeSH terms

  • Adolescent
  • Adult
  • Child
  • Female
  • Humans
  • Male
  • Mental Disorders / ethnology
  • New Zealand
  • Surveys and Questionnaires*
  • Violence / ethnology*
  • Violence / statistics & numerical data*
  • Workplace / psychology*