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McLean S, Gee M, Booth A, et al. Targeting the Use of Reminders and Notifications for Uptake by Populations (TURNUP): a systematic review and evidence synthesis. Southampton (UK): NIHR Journals Library; 2014 Oct. (Health Services and Delivery Research, No. 2.34.)

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Targeting the Use of Reminders and Notifications for Uptake by Populations (TURNUP): a systematic review and evidence synthesis.

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Chapter 2Objectives

The aim of the project is to explore the differential effect of alternative types of reminders (written and automated) for scheduled health service encounters for different segments of the population on fulfilled or rescheduled appointments, substitutions and satisfaction. In order to achieve this, the following questions will be addressed:

  1. Which types of reminder systems are most effective in improving the uptake of health service appointments?
    1. Do any systems effectively support the cancellation of appointments?
  2. Do different reminder systems have differential effectiveness for particular subgroups of the population (e.g. by age group, ethnic group, socioeconomic status, gender, etc.)?
  3. What factors influence the effectiveness of different reminder systems for particular population subgroups?
    1. How do the perceptions and beliefs of patients, their carers and health professionals regarding specific types of reminder systems, and patient/carer resources and circumstances, influence their effectiveness?
    2. How do external factors (e.g. content, delivery, setting, frequency, notice period) influence the effectiveness of reminder systems?
    3. How do organisational factors (e.g. person sending the message, perceived status, proximity to delivery of care, et cetera) influence the effectiveness of reminder systems?
  4. What factors or possible disadvantages should be considered when introducing reminder systems for specific populations for health care and health services?
  5. Can potential economic impacts of any interventions be identified?
Copyright © Queen’s Printer and Controller of HMSO 2014. This work was produced by McLean et al. under the terms of a commissioning contract issued by the Secretary of State for Health. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.

Included under terms of UK Non-commercial Government License.

Bookshelf ID: NBK260122
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