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Tuffrey-Wijne I, Giatras N, Goulding L, et al. Identifying the factors affecting the implementation of strategies to promote a safer environment for patients with learning disabilities in NHS hospitals: a mixed-methods study. Southampton (UK): NIHR Journals Library; 2013 Dec. (Health Services and Delivery Research, No. 1.13.)
Identifying the factors affecting the implementation of strategies to promote a safer environment for patients with learning disabilities in NHS hospitals: a mixed-methods study.
Show detailsSECTION 1: ABOUT YOU
Q1. Are you:
Response | Frequency (excluded) | Frequency after exclusions | Percentage after exclusions |
---|---|---|---|
Patient’s parent | 30 (2) | 28 | 31.8 |
Patient’s sibling | 7 (2) | 5 | 5.7 |
Patient’s husband/wife/partner | 0 (0) | 0 | 0.0 |
Other relative of the patient (please specify) | 1 (0) | 1 | 1.1 |
Patient with LD | 2 (2) | 0 | 0.0 |
Patient’s support worker/care manager/other learning disability professional (please specify) | 54 (0) | 54 | 61.4 |
Other (please specify) | 0 (0) | 0 | 0.0 |
Total | 94 (6) | 88 | 100.0 |
LD, learning disabilities.
Q2. How long have you known the patient?
Response | Frequency | Percentage |
---|---|---|
Since birth | 31 | 35.2 |
More than 20 years | 4 | 4.5 |
Between 10 to 20 years | 6 | 6.8 |
Between 5 to 9 years | 10 | 11.4 |
Between 1 to 4 years | 18 | 20.5 |
6 to 12 months | 12 | 13.6 |
Less than 6 months | 3 | 3.4 |
Missing | 4 | 4.5 |
Total | 88 | 100.0 |
Q2a. Your age
Response | Frequency | Percentage |
---|---|---|
Younger than 25 | 2 | 2.3 |
Between 25–60 | 30 | 34.1 |
Between 61–74 | 8 | 9.1 |
Older than 75 | 2 | 2.3 |
Missing | 46 | 52.3 |
Total | 88 | 100.0 |
SECTION 2: WHERE AND WHEN
Q3. The patient visited the hospital for treatment as an:
Response | Frequency | Percentage |
---|---|---|
Outpatient | 15 | 17.0 |
Inpatient | 40 | 45.5 |
A&E patient | 7 | 8.0 |
A&E plus inpatient | 17 | 19.3 |
Outpatient plus A&E | 3 | 3.4 |
Outpatient plus inpatient | 3 | 3.4 |
Outpatient plus inpatient plus A&E | 2 | 2.3 |
Missing | 1 | 1.1 |
Total | 88 | 100.0 |
Q3a. In which month and year did the person come to hospital for treatment on this occasion?
All admissions were between June 2011 and September 2012. A breakdown of admissions by month can be seen below (valid = 61; missing = 27)
Month and year | Frequency | Percentage |
---|---|---|
June 2011 | 1 | 1.1 |
October 2011 | 10 | 11.4 |
November 2011 | 3 | 3.4 |
December 2011 | 3 | 3.4 |
January 2012 | 2 | 2.3 |
February 2012 | 2 | 2.3 |
March 2012 | 12 | 13.6 |
April 2012 | 7 | 8.0 |
May 2012 | 3 | 3.4 |
June 2012 | 4 | 4.5 |
July 2012 | 7 | 8.0 |
August 2012 | 4 | 4.5 |
September 2012 | 3 | 3.4 |
Total | 61 | 69.3 |
Missing | 27 | 30.7 |
Total | 88 | 100.0 |
SECTION 3: YOU AND THE PATIENT
Q4. The admissions procedure was sensitive towards the special needs
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 30 | 34.1 |
Agree | 40 | 45.5 |
Disagree | 8 | 9.1 |
Strongly disagree | 6 | 6.8 |
Missing | 4 | 4.5 |
Total | 88 | 100.0 |
Q5. Doctors/consultants understood and were sensitive towards the special needs arising from the person’s disabilities
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 29 | 33.0 |
Agree | 40 | 45.5 |
Disagree | 11 | 12.5 |
Strongly disagree | 4 | 4.5 |
Missing | 4 | 4.5 |
Total | 88 | 100.0 |
Q6. Nursing staff and other ward/clinic staff were fully aware of the person’s special needs
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 31 | 35.2 |
Agree | 34 | 38.6 |
Disagree | 15 | 17.0 |
Strongly disagree | 6 | 6.8 |
Missing | 2 | 2.3 |
Total | 88 | 100.0 |
Q7. The person’s views and preferences were sought and appropriately acted upon, in the person’s best interest
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 20 | 22.7 |
Agree | 41 | 46.6 |
Disagree | 17 | 19.3 |
Strongly disagree | 5 | 5.7 |
Missing | 5 | 5.7 |
Total | 88 | 100.0 |
Q8. Treatment and care were delivered in an appropriate way
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 28 | 31.8 |
Agree | 46 | 52.3 |
Disagree | 11 | 12.5 |
Strongly disagree | 1 | 1.1 |
Missing | 2 | 2.3 |
Total | 88 | 100.0 |
Q9. Where appropriate the person was consulted in a manner they could understand (possibly through you) before decisions were made
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 28 | 31.8 |
Agree | 40 | 45.5 |
Disagree | 12 | 13.6 |
Strongly disagree | 3 | 3.4 |
Missing | 5 | 5.7 |
Total | 88 | 100.0 |
Q10. The person was given information about treatment and care in a way he/she could understand
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 19 | 21.6 |
Agree | 36 | 40.9 |
Disagree | 18 | 20.5 |
Strongly disagree | 4 | 4.5 |
Missing | 11 | 12.5 |
Total | 88 | 100.0 |
Q11. The person was given information about medicines, including medicines to take home (e.g. how/when to take the medicines) in a way he/she could understand
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 16 | 18.2 |
Agree | 32 | 36.4 |
Disagree | 20 | 22.7 |
Strongly disagree | 4 | 4.5 |
Missing | 16 | 18.2 |
Total | 88 | 100.0 |
Q12. The hospital staff gave enough time in their care of the person
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 26 | 29.5 |
Agree | 35 | 39.8 |
Disagree | 15 | 17.0 |
Strongly disagree | 6 | 6.8 |
Missing | 6 | 6.8 |
Total | 88 | 100.0 |
Q13. I, as a relative/carer/supporter, was fully consulted before decisions were taken about the person’s treatment and care
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 25 | 28.4 |
Agree | 43 | 48.9 |
Disagree | 10 | 11.4 |
Strongly disagree | 4 | 4.5 |
Missing | 6 | 6.8 |
Total | 88 | 100.0 |
Q14. I, as a relative/carer/supporter, was fully consulted before decisions were taken about the person’s discharge
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 23 | 26.1 |
Agree | 42 | 47.7 |
Disagree | 9 | 10.2 |
Strongly disagree | 3 | 3.4 |
Missing | 11 | 12.5 |
Total | 88 | 100.0 |
Q15. I was recognised as the expert carer, and listened to
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 30 | 34.1 |
Agree | 38 | 43.2 |
Disagree | 12 | 13.6 |
Strongly disagree | 3 | 3.4 |
Missing | 5 | 5.7 |
Total | 88 | 100.0 |
Q16. The staff were welcoming and supportive of me as the person’s carer
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 31 | 35.2 |
Agree | 44 | 50.0 |
Disagree | 7 | 8.0 |
Strongly disagree | 2 | 2.3 |
Missing | 4 | 4.5 |
Total | 88 | 100.0 |
Q17. Any agreed follow-up was acted upon in an appropriate and timely way
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 19 | 21.6 |
Agree | 36 | 40.9 |
Disagree | 10 | 11.4 |
Strongly disagree | 7 | 8.0 |
Missing | 16 | 18.2 |
Total | 88 | 100.0 |
Q18. The hospital staff gave me all the information I needed to support the person better (for example, keeping me informed about what was happening to the person, information about tests, treatments, etc.)
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 20 | 22.7 |
Agree | 44 | 50.0 |
Disagree | 11 | 12.5 |
Strongly disagree | 4 | 4.5 |
Missing | 9 | 10.2 |
Total | 88 | 100.0 |
Q19. I was given all the practical help I needed to be able to support the person (for example, refreshments, a space to be with the person)
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 23 | 26.1 |
Agree | 32 | 36.4 |
Disagree | 20 | 22.7 |
Strongly disagree | 2 | 2.3 |
Missing | 11 | 12.5 |
Total | 88 | 100.0 |
Q20. The person’s diagnosis was made properly and as soon as possible by the hospital
Response | Frequency | Percentage |
---|---|---|
Strongly agree | 23 | 26.1 |
Agree | 42 | 47.7 |
Disagree | 10 | 11.4 |
Strongly disagree | 3 | 3.4 |
Missing | 10 | 11.4 |
Total | 88 | 100.0 |
SECTION 4: SOME FURTHER QUESTIONS
Q21. Hospital staff asked you to provide (additional) information about the patient’s disabilities and needs
Response | Frequency | Percentage |
---|---|---|
Yes | 63 | 71.6 |
No | 18 | 20.5 |
Missing | 7 | 8.0 |
Total | 88 | 100.0 |
Q22. Hospital staff asked the patient to provide (additional) information about the patient’s disabilities and needs
Response | Frequency | Percentage |
---|---|---|
Yes | 23 | 26.1 |
No | 51 | 58.0 |
Not applicable | 3 | 3.4 |
Missing | 11 | 12.5 |
Total | 88 | 100.0 |
Q23. Details about the patient’s disabilities or special needs were recorded by the hospital (e.g. in the medical notes, in a hospital passport)
Response | Frequency | Percentage |
---|---|---|
Yes | 45 | 51.1 |
No | 9 | 10.2 |
Not sure | 29 | 33.0 |
Missing | 5 | 5.7 |
Total | 88 | 100.0 |
Q24. If you wanted to make a complaint about any aspect of the care at the hospital, would you know how to go about it?
Response | Frequency | Percentage |
---|---|---|
Yes | 56 | 63.6 |
No | 25 | 28.4 |
Missing | 7 | 8.0 |
Total | 88 | 100.0 |
Q25. Overall, how satisfied are you with the standard of medical care provided to the patient by this hospital? Score 1 (least satisfied) to 10 (most satisfied)
Score | Frequency | Percentage |
---|---|---|
1.00 | 3 | 3.4 |
2.00 | 1 | 1.1 |
3.00 | 2 | 2.3 |
4.00 | 4 | 4.5 |
5.00 | 9 | 10.2 |
6.00 | 5 | 5.7 |
7.00 | 16 | 18.2 |
8.00 | 15 | 17.0 |
9.00 | 14 | 15.9 |
10.00 | 15 | 17.0 |
Missing | 4 | 4.5 |
Total | 88 | 100.0 |
Q26. Overall, how satisfied are you with the ‘experience’ for the patient at this hospital? Score 1 (least satisfied) to 10 (most satisfied)
Score | Frequency | Percentage |
---|---|---|
1.00 | 4 | 4.5 |
2.00 | 1 | 1.1 |
3.00 | 6 | 6.8 |
4.00 | 7 | 8.0 |
5.00 | 5 | 5.7 |
6.00 | 7 | 8.0 |
7.00 | 13 | 14.8 |
8.00 | 11 | 12.5 |
9.00 | 14 | 15.9 |
10.00 | 15 | 17.0 |
Missing | 5 | 5.7 |
Total | 88 | 100.0 |
SECTION 5: ABOUT THE PERSON (THE HOSPITAL PATIENT)
Q27. The person is:
Response | Frequency | Percentage |
---|---|---|
Male | 49 | 55.7 |
Female | 38 | 43.2 |
Missing | 1 | 1.1 |
Total | 88 | 100 |
Q28. At the time of the hospital visit, the person’s age was:
Response | Frequency | Percentage |
---|---|---|
16–19 | 3 | 3.4 |
20–25 | 9 | 10.2 |
26–35 | 12 | 13.6 |
36–45 | 18 | 20.5 |
46–60 | 27 | 30.7 |
Over 60 | 18 | 20.5 |
Missing | 1 | 1.1 |
Total | 88 | 100.0 |
Q29. What is the person’s ethnic group?
Response | Frequency | Percentage |
---|---|---|
White | 66 | 75.0 |
Mixed/Multiple ethnic groups | 3 | 3.4 |
Asian/Asian British | 6 | 6.8 |
Black/African/Caribbean/Black British | 9 | 10.2 |
Other ethnic group | 0 | 0.0 |
Missing | 4 | 4.5 |
Total | 88 | 100.0 |
Q30. How would you describe the person’s learning disabilities?
Response | Frequency | Percentage |
---|---|---|
Mild | 14 | 15.9 |
Moderate | 28 | 31.8 |
Severe | 29 | 33.0 |
Profound | 15 | 17.0 |
Missing | 2 | 2.3 |
Total | 88 | 100.0 |
Q31a. The person’s additional disabilities and health issues are: Down syndrome
Response | Frequency | Percentage |
---|---|---|
Yes | 18 | 20.5 |
No | 70 | 79.5 |
Total | 88 | 100.0 |
Q31b. The person’s additional disabilities and health issues are: Epilepsy
Response | Frequency | Percentage |
---|---|---|
Yes | 33 | 37.5 |
No | 55 | 62.5 |
Total | 88 | 100.0 |
Q31c. The person’s additional disabilities and health issues are: Autism
Response | Frequency | Percentage |
---|---|---|
Yes | 10 | 11.4 |
No | 78 | 88.6 |
Total | 88 | 100.0 |
Q31d. The person’s additional disabilities and health issues are: Significant communication difficulties
Response | Frequency | Percentage |
---|---|---|
Yes | 32 | 36.4 |
No | 56 | 63.6 |
Total | 88 | 100.0 |
Q31e. The person’s additional disabilities and health issues are: Other
Response | Frequency | Percentage |
---|---|---|
Yes | 38 | 43.2 |
No | 50 | 56.8 |
Total | 88 | 100.0 |
Q31f. The person’s additional disabilities and health issues are: Please specify
The following were listed:
Angleman’s syndrome
Anxiety
Arthritis
Autistism [sic]
Benign ethnic neutropenia, schizophrenia
Blind
Cerebral palsy
Challenging behaviour, incontinence
Chest deformity
Congenital achondroplasia
Dementia
Depression
Diabetes
Diabetic – insulin dependent and emotional personality
Double incontinence wheelchair user
Enlarged heart
Fragile X [syndrome]
Gout
Hearing impairment
Hole in heart
Hydrocephalus
Hypoplastic lung
Impaired vision
Left hemiplegia
Microcephaly [2x]
Moderate anxiety
Mowat–Wilson syndrome
No speech
Non verbal
OCD [obsessive-compulsive disorder]
Pan-hypopituitorism [sic]
Paranoid schizophrenia, hypothyroidism
Paraplegic wheelchair user – No use of legs
PEG
Pica
Poor communication
Predisposed to urine infections
Registered blind
Rubinstein–Taybi syndrome
Schizophrenia
Scoliosis
Spastic quadriplegia
Spinal problems affecting walking
Spine fusion
Spine stenosis
Staphylococcul [sic]
Titanium rods
Type 2 diabetes
Under active thyroid, cataracts in both eyes
Q32a. The person’s main method of communication is: Normal speech
Response | Frequency | Percentage |
---|---|---|
Yes | 40 | 45.5 |
No | 48 | 54.5 |
Total | 88 | 100.0 |
Q32b. The person’s main method of communication is: Limited words
Response | Frequency | Percentage |
---|---|---|
Yes | 19 | 21.6 |
No | 69 | 78.4 |
Total | 88 | 100.0 |
Q32c. The person’s main method of communication is: Sounds
Response | Frequency | Percentage |
---|---|---|
Yes | 9 | 10.2 |
No | 79 | 89.8 |
Total | 88 | 100.0 |
Q32d. The person’s main method of communication is: Written words
Response | Frequency | Percentage |
---|---|---|
Yes | 2 | 2.3 |
No | 86 | 97.7 |
Total | 88 | 100.0 |
Q32e. The person’s main method of communication is: A signing system
Response | Frequency | Percentage |
---|---|---|
Yes | 6 | 6.8 |
No | 82 | 93.2 |
Total | 88 | 100.0 |
Q32f. The person’s main method of communication is: Communication aids
Response | Frequency | Percentage |
---|---|---|
Yes | 3 | 3.4 |
No | 85 | 96.6 |
Total | 88 | 100.0 |
Q32g. The person’s main method of communication is: Body language
Response | Frequency | Percentage |
---|---|---|
Yes | 27 | 30.7 |
No | 61 | 69.3 |
Total | 88 | 100.0 |
Q32h. The person’s main method of communication is: Hand or limb movement
Response | Frequency | Percentage |
---|---|---|
Yes | 13 | 14.8 |
No | 75 | 85.2 |
Total | 88 | 100.0 |
Q32i. The person’s main method of communication is: Facial expressions
Response | Frequency | Percentage |
---|---|---|
Yes | 23 | 26.1 |
No | 65 | 73.9 |
Total | 88 | 100.0 |
Q32j. The person’s main method of communication is: Eye pointing
Response | Frequency | Percentage |
---|---|---|
Yes | 6 | 6.8 |
No | 82 | 93.2 |
Total | 88 | 100.0 |
Q32k. The person’s main method of communication is: Other communication
Response | Frequency | Percentage |
---|---|---|
Yes | 7 | 8.0 |
No | 80 | 90.9 |
None | 1 | 1.1 |
Total | 88 | 100.0 |
Q32l. Other communication method: Please specify
The following were listed:
Degrees of ‘HAA’ sounds. High pitch if very distress to little whimpery sounds if in pain
Leads you to a particular object
Limited speech
Repeats what you say
Sign language BSL [British Sign Language]
Smiling or making loud high pitched noise
Q33a. Does the person have any sort of hospital information document which identifies such things as communication, medication and any special needs?
Response | Frequency | Percentage |
---|---|---|
Yes | 63 | 71.6 |
Yes, but the person didn’t have it with him/her (at home) | 6 | 6.8 |
No | 10 | 11.4 |
Don’t know | 4 | 4.5 |
Unclear response | 2 | 2.3 |
In process | 1 | 1.1 |
Missing | 2 | 2.3 |
Total | 88 | 100.0 |
Q33b. If yes, did the hospital staff use it?
Response | Frequency | Percentage |
---|---|---|
Yes, mostly | 23 | 26.1 |
Yes, occasionally | 20 | 22.7 |
No | 13 | 14.8 |
Don’t know | 10 | 11.4 |
Not applicable | 7 | 8.0 |
Missing | 15 | 17.0 |
Total | 88 | 100.0 |
Q34. Please list up to 3 special needs or additional difficulties the person has
First additional need (27.3% left blank):
Anxiety
Anxious and agitated
Autism, needs to be explained to in a different way
Autistic tendancies [sic]
Behavioural issues – screams a lot. Difficult to understand why
Cannot talk but understands when somebody talking to [name]
Colostomy-bowel loops
Communicating the need for help
Communication
Communication skills
Communications – understanding complex information, needs to be delivered in basic terms and put in context for level of understanding e.g. visual
Crowded bay – too many people and not enough could understand her
Deaf
Diabetes
Difficulties to walk
Difficulty with communication with hospital staff – residential homes staff supported 24/7
Difficulty with movement as she is exhibiting stiffness
Dignity and privacy
Distressed by new environment
Eating/diet
Emotional due to death of close family members in [name of] hospital
Epilepsy
Extremely impatient; can’t wait in queue
Fussy eater. I was present at all times
Gout and staph problems
Hard of hearing
Having the LD [learning disabilities] team is a good thing to have
Hearing
Hoist
Incontinent
Is currently needing to be hoisted in and out of bed and onto a commode
Lack of understanding
Paraplegic wheelchair user
Medical intervention
Medication given PRN [according to need] for fluid balance ([medication] for diabetes insipidus) – hospital staff not involved as given by myself or carer
Mobility problems with walking
Needs assistance with personal care
Needs clear instructions
Needs ‘thinking’ time before answering a question. When this is not given she becomes upset and nervous (most people tried at least – some more consistently than others)
No verbal communication
Non mobile, uses wheelchair, sitting in/getting into wheelchair via hoist
PEG feed
Poor communication
Required a hoist. The staff did it with me as I was not insured to use this on their grounds
Short legs. This makes it difficult to get in and out of bed or off chairs
Speech and communication – not very well. The problems were not addressed to him
Understanding – communication
Very challenging behaviour
Vision problem
Visual impairment
Walking
Q34.1a How well did the hospital meet this need?
Response | Frequency | Percentage |
---|---|---|
Very well | 24 | 27.3 |
Quite well | 18 | 20.5 |
Not very well | 15 | 17.0 |
Not at all | 5 | 5.7 |
Missing | 26 | 29.5 |
Total | 88 | 100.0 |
Second additional need (40.9% left blank):
A proper cup of tea. Very simple – staff didn’t make it properly which ruined her stay then
Anxiety
Anxious/agitated/scared
Back
Behaviour that is challenging
Blind
Can be aggressive/physically/towards people who was around
Cerebral palsy quadruple
Communicating with him from certain angles
Communication [2x]
Diabetes
Difficulties to talk
Down’s syndrome
Eating while lying on back and after op
Epilepsy
Epilepsy – due to medication not being at the correct levels, client spends a lot of the time dazed, sleepy and confused
Feeding: excellent red tray and jug
Has had constipation since being in hospital. Was prescribed suppository but these weren’t consistently given as prescribed
Having staff as she needs 24 hour care
He is very slow in everything
Hearing
Hearing impairment
Helping with meal times (choking hazard)
His eyesight is poor. Needs to be shown closely to recognise
In wheelchair
Mobility – undressing/dressing – if I wasn’t with her she would struggle
Needs routine
Non communicating apart from noises
Nonverbal
Not understanding procedure
People, the family did not want to, see [name]
Person will refuse to eat, drink, take medication
Personal care
Personality disorder. Confidence/rejection emotional behaviour if needs not understood or met on demand
Poor communication/understanding skills
Reading-writing
Requires full support to consume food
Rubinstein–Taybi syndrome
Scoliosis
Self-injurious behaviour
She reacts badly to change, particularly if she is not warned beforehand. She can become very distressed and is likely to always remember any particular incident or event
Uncontrolled reflexes (banging arms on bed sides)
Understanding – explaining in simple form
Understanding what is going to happen. Especially when upset
Unsteady to walk
Visually impaired
Will answer even if she hasn’t understood the question
Q34.1b How well did the hospital meet this need?
Response | Frequency | Percentage |
---|---|---|
Very well | 17 | 19.3 |
Quite well | 15 | 17.0 |
Not very well | 11 | 12.5 |
Not at all | 6 | 6.8 |
Missing | 39 | 44.3 |
Total | 88 | 100.0 |
Third additional need (52.3% left blank):
24 hour care
Additional support from acute liaison nurse
Asthma
Clamping reflex with jaw (staff continually tried to use a mouth thermometer)
Communicating book/passport and his laptop communication aid
Communication
Communication – some nurses were very nice but some talked at her/over her. Didn’t like that
Diabetes poor management, needs support, waiting for food for hours causing distress. Cannot tell time or process passage of time very well
Fear of the dark
Got very nervous with tests, staff need to support all the way through the process
He can’t be on his own for a very long time
He could walk long distance at some time during attending the appointments
He understands more than he can express
Helping to maintain his personal hygiene
Left hemiplegia
Listening and understanding patients wants
Mild hearing problem
Missed messages from the doctors which made me angry
Mobility
Overall understanding of her learning disability
Person doesn’t like intrusive treatment, e.g. blood being taken
Personal care. I did not lift a finger. First class
Physical
Quadriplegic epilepsy
Refusing to eat
Requires own space e.g. own room due to dignity issues and challenging behaviour towards others
Returning to walk
Spine fusion, log rollover
Stubborn and un-cooperative at times
The need to take things slowly
Very sensitive skin. Although support workers consistently pointed this out when the wrong type of dressing was used the same type of dressing was used for a number of days
Vulnerable person
Walking
Wheelchair user
Q34.1c How well did the hospital meet this need?
Response | Frequency | Percentage |
---|---|---|
Very well | 15 | 17.0 |
Quite well | 8 | 9.1 |
Not very well | 9 | 10.2 |
Not at all | 4 | 4.5 |
Missing | 52 | 59.1 |
Total | 88 | 100.0 |
- Q1. Are you:
- Q2. How long have you known the patient?
- SECTION 2: WHERE AND WHEN
- Q3. The patient visited the hospital for treatment as an:
- SECTION 3: YOU AND THE PATIENT
- Q4. The admissions procedure was sensitive towards the special needs
- Q5. Doctors/consultants understood and were sensitive towards the special needs arising from the person’s disabilities
- Q6. Nursing staff and other ward/clinic staff were fully aware of the person’s special needs
- Q7. The person’s views and preferences were sought and appropriately acted upon, in the person’s best interest
- Q8. Treatment and care were delivered in an appropriate way
- Q9. Where appropriate the person was consulted in a manner they could understand (possibly through you) before decisions were made
- Q10. The person was given information about treatment and care in a way he/she could understand
- Q11. The person was given information about medicines, including medicines to take home (e.g. how/when to take the medicines) in a way he/she could understand
- Q12. The hospital staff gave enough time in their care of the person
- Q13. I, as a relative/carer/supporter, was fully consulted before decisions were taken about the person’s treatment and care
- Q14. I, as a relative/carer/supporter, was fully consulted before decisions were taken about the person’s discharge
- Q15. I was recognised as the expert carer, and listened to
- Q16. The staff were welcoming and supportive of me as the person’s carer
- Q17. Any agreed follow-up was acted upon in an appropriate and timely way
- Q18. The hospital staff gave me all the information I needed to support the person better (for example, keeping me informed about what was happening to the person, information about tests, treatments, etc.)
- Q19. I was given all the practical help I needed to be able to support the person (for example, refreshments, a space to be with the person)
- Q20. The person’s diagnosis was made properly and as soon as possible by the hospital
- SECTION 4: SOME FURTHER QUESTIONS
- Q21. Hospital staff asked you to provide (additional) information about the patient’s disabilities and needs
- Q22. Hospital staff asked the patient to provide (additional) information about the patient’s disabilities and needs
- Q23. Details about the patient’s disabilities or special needs were recorded by the hospital (e.g. in the medical notes, in a hospital passport)
- Q24. If you wanted to make a complaint about any aspect of the care at the hospital, would you know how to go about it?
- Q25. Overall, how satisfied are you with the standard of medical care provided to the patient by this hospital? Score 1 (least satisfied) to 10 (most satisfied)
- Q26. Overall, how satisfied are you with the ‘experience’ for the patient at this hospital? Score 1 (least satisfied) to 10 (most satisfied)
- SECTION 5: ABOUT THE PERSON (THE HOSPITAL PATIENT)
- Q27. The person is:
- Q28. At the time of the hospital visit, the person’s age was:
- Q29. What is the person’s ethnic group?
- Q30. How would you describe the person’s learning disabilities?
- Q31a. The person’s additional disabilities and health issues are: Down syndrome
- Q31b. The person’s additional disabilities and health issues are: Epilepsy
- Q31c. The person’s additional disabilities and health issues are: Autism
- Q31d. The person’s additional disabilities and health issues are: Significant communication difficulties
- Q31e. The person’s additional disabilities and health issues are: Other
- Q31f. The person’s additional disabilities and health issues are: Please specify
- Q32a. The person’s main method of communication is: Normal speech
- Q32b. The person’s main method of communication is: Limited words
- Q32c. The person’s main method of communication is: Sounds
- Q32d. The person’s main method of communication is: Written words
- Q32e. The person’s main method of communication is: A signing system
- Q32f. The person’s main method of communication is: Communication aids
- Q32g. The person’s main method of communication is: Body language
- Q32h. The person’s main method of communication is: Hand or limb movement
- Q32i. The person’s main method of communication is: Facial expressions
- Q32j. The person’s main method of communication is: Eye pointing
- Q32k. The person’s main method of communication is: Other communication
- Q32l. Other communication method: Please specify
- Q33a. Does the person have any sort of hospital information document which identifies such things as communication, medication and any special needs?
- Q33b. If yes, did the hospital staff use it?
- Q34. Please list up to 3 special needs or additional difficulties the person has
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