Impacts of Diversity in the Genomics Workforce on Patient Care

“The need for genetic professionals is just increasing faster than the rate of staffing and faculty [positions available] that are necessary to do it,” Abdul-Rahman said. There are often “bottlenecks” in the field of pediatric genetics because “geneticists can only see so many patients at a time.” Concurrently, the technology for delivering genetic care is advancing rapidly which could help to reduce disparities by increasing access to care. For example, the utility of whole-genome sequencing in acutely ill infants was shown to help clinicians reach diagnoses more rapidly (Farnaes et al., 2018). However, Abdul-Rahman said, using advanced diagnostic technologies can have unintended negative consequences for patients and their families if a diverse workforce of counselors and geneticists is not available. These diverse individuals can administer culturally relevant informed consent prior to whole-genome sequencing and counsel families on the results afterward (e.g., when someone is identified as a carrier of a particular genetic disorder), he said.

The importance of training providers who understand the culture, speak the language, and are trusted by traditionally underserved communities was highlighted by Mann. Longitudinal studies of medical school programs have shown that a more diverse student body results in long-term benefits for both the workforce and the populations it serves (Clayborne et al., 2021). Students from diverse programs, regardless of racial background, reported higher levels of both preparedness and desire to work with underrepresented populations. They also tended to feel more comfortable working with patients from diverse racial and ethnic backgrounds and were able to communicate more effectively, as evidenced by feedback from patients, Mann said. Furthermore, a more diverse student body and health care workforce result in both increased access to care and improved quality of care for underserved communities (Clayborne et al., 2021). “Having a diverse workforce is not just a nice thing to do,” Mann said, “Diversity leads to decreased health disparities and improves outcomes for minority patients.”

The benefits of patient and provider racial concordance³ for people from underrepresented backgrounds were discussed by Lee. A clinical provider whose racial and ethnic background is similar to that of the patient is “more likely to present information in a culturally and linguistically sensitive and appropriate manner,” Lee said. Patients also tend to be more forthcoming and ask more questions when there is a concordant relationship with their providers. Patient–provider concordance is associated with improved care and outcomes (Jetty et al., 2021). In many cases, racial and ethnic minority individuals do not obtain genetic counseling due to a lack of awareness of these services (Saulsberry and Terry, 2013), and providers often do not take a full family history of disease, which could lead to a referral for genetic counseling, Lee observed. Other barriers for genetic counseling include limited access to services, socioeconomic issues, and lack of trust (e.g., concerns about who has access to their genetic information and how it might be used) (Saulsberry and Terry, 2013), Lee noted.

Investing in a more diverse genomics workforce is a societal imperative, Ewing said. A lack of diversity in the workforce dramatically limits the reach of genetic and genomic services and impedes inclusive implementation, she said. When racial and ethnic minority individuals are not referred for genetic services, they are excluded from precision care and preventative screening, which can perpetuate inequities in patient care and health outcomes. A lack of diverse population data from genetic screening also affects the development of equitable professional and practice guidelines. “In order to successfully conduct more inclusive science that leads to equitable solutions and outcomes for all populations, it is paramount that our medical and scientific genomics workforce reflect the world that we aim to serve,” Ewing said.

Impacts of Diversity in the Genomics Workforce on Research and Education

The lack of diversity in the genomics workforce also slows the advancement of scientific knowledge and hinders the equitable application of scientific advances in genetics, Ewing said. A lack of a diverse genomics workforce limits who participates in genetics research, which can both restrict the generalizability of the findings to the broader population and exacerbate disparities in patient care and outcomes, both Lee and Ewing said. For example, most genome-wide association studies have been conducted in people of European descent, Lee said.

Establishing trust with communities came up throughout the workshop and was discussed by Mann, Ewing, and Lee. The American Society of Hematology (ASH) has worked to establish a sickle cell disease clinical trials network and disease registry. In discussions with sickle cell disease community members, it became apparent that they were more willing to share their personal medical information with the ASH team than with other organizations, Lee said. The team approached the project as a partnership with the community, and “the diversity in lived experience” of the team allowed them to better establish trust. Lee also highlighted a longitudinal study of the impact of the COVID-19 pandemic on underserved communities, conducted by NMQF as part of its Minority and Rural Coronavirus Insights Study (Landry et al., 2021). Building trust with communities is important, she said, and that study is being conducted in partnership with community-based organizations and federally qualified health centers (FQHCs).⁴

Understanding cultural issues is also essential to meeting the genetic and genomic needs of diverse populations, Lee said. As an example, researchers conducting genetic testing of newborns for sickle cell disease and trait in Africa initially faced resistance from mothers because of the social stigma associated with having a child with the disease. Understanding this cultural context was key to developing a successful public education campaign for the testing program, Lee said. The campaign emphasized that early testing provides knowledge and that the disease is not a “death sentence.” Success stories were also shared from families who found out their status and learned about the options available in their country for treatment of their babies.

Panelists discussed the impact of bias toward data from individuals of European descent in reference genomes, training sets for machine learning tools, and medical education materials. The bias in reference genomes affects the ability to counsel multiracial patients on their genetic screening results, particularly as it relates to understanding the risks posed by variants of uncertain significance, said Dallas Reed, the division chief of genetics at Tufts Children’s Hospital and the director of perinatal genetics at Tufts Medical Center. More diversity is needed among the participants in genomic research; therefore, more diversity is needed among those engaging the public about participating in research, she said. It is important that potential participants are comfortable asking questions about the research, understand that their genetic information is secure, and feel that the individuals performing the study are not taking advantage of them.

Diverse lived experiences and success stories from health equity spaces should influence what is deemed valuable in scientific thought, Ewing said. Engaging experts in health equity and health disparities issues can help inform research strategies. To ensure that equity is embedded end to end in the research process, from conception to the translation of results into policies, a diverse workforce is needed, she added. “There is power in diversity of thought,” Ewing said; increasing the diversity of lived experiences in the genomics workforce will stimulate innovation and promote equity in outcomes. “Not everything that is profitable is valuable,” said Damian Archer, the assistant dean for multicultural affairs and a clinical assistant professor of family medicine at Tufts University School of Medicine. It is important to ensure that what is being done is adding value; for example, in health care, value should be placed on ensuring a safe care environment that provides equitable treatment of genetic disorders by concordant clinical providers, Archer said. Institutional leadership needs to recognize that making changes that increase diversity, equity, and inclusion can have a cost for the institution, but the institution will provide greater value to society as a result of those efforts, he said.

The educational material presented to medical students offers one such example of an institutional change that could promote equity, Reed said. These materials often feature predominantly white case examples. Efforts are underway at the Tufts University School of Medicine to create an antiracist medical school curriculum that includes people of color in the images presented to students. This is important in genetics and dysmorphology⁵ as students must be able to recognize features of a particular condition where phenotypes can present differently in different populations, Reed said. Similarly, the training databases for artificial intelligence tools need to be diversified to drive better identification of diagnoses based on dysmorphic features, she said.

A more diverse genomics workforce will generate more inclusive research questions and seek answers to problems of interest to broader populations, including those that are commonly underserved, underrepresented, and understudied in science and medicine, Ewing said. Conducting science that puts diversity, equity, inclusion, and justice (DEIJ) at the center may spur innovation and accelerate scientific progress. Moving forward, the genetics community needs to “take collective steps to reckon with its past, reinstate trust, and foster empathy” to restore relationships with underserved communities, Ewing said. Equity must be embedded into genetics research which includes engaging patients in linguistically and culturally relevant ways, she said.

Raising Awareness of Careers in Genetics and Genomics

Throughout the workshop, panelists discussed raising student, parent, and educator awareness of career pathways in genetics and genomics. Although some prospective students might become aware of genetics through a paragraph in a textbook, social media outreach, or media coverage of celebrities undergoing genetic testing, studies have shown that in-person engagement is the most effective way to reach undergraduate and secondary school students (Price et al., 2020). Most underrepresented students that Harrison has talked with were not aware of genetic counseling as a career option “until they happened upon it,” Harrison said, often through a classroom presentation by a genetic counselor or shadowing or internship opportunities. “Brochures are not enough,” she asserted. Many genetic counselors learned of the field because of a family member receiving genetic counseling and being exposed to the career as an option, Mann added. Engagement activities should be targeted towards institutions where underrepresented students attend, such as historically Black colleges and universities (HBCUs), Harrison suggested. When promoting a genetic counseling degree, the range of roles that individuals can fill could be discussed. These roles include working in laboratories, the public health arena, or even departments of education supporting children with genetic conditions who might have special educational needs.

Reed emphasized that awareness of the field of clinical genetics must be raised, even among professional medical colleagues, who often have a limited understanding of or even misperceptions about what a medical geneticist does. Although clinical geneticists’ roles are entirely patient-oriented, other physicians often think geneticists are “in a lab doing something with editing DNA.” Furthermore, efforts could ensure that physicians are better informed about when it is appropriate to refer their patients to a clinical geneticist or to order genetic tests. The lack of awareness about when it is appropriate to recommend genetic tests or counseling can lead to bias in genetic screening, she said. Genetics is usually taught during the first year of medical school and not covered again although “genetics is infused in every single part of medicine and research,” Reed noted.

A More Holistic Approach to Graduate Admissions

Another key action would be providing support during the application process for students interested in pursuing a career in genetic counseling, Harrison said. While mentoring is helpful for any student applying to a genetic counseling program, it is particularly important for first-generation college students or those who have relatively few resources or relevant experiences. Applicants from underrepresented backgrounds can face challenges based on their academic capital. Academic capital is a term that refers to the social processes that students need in order to maneuver through and succeed in higher education (Huang, 2021). Challenges related to academic capital can include navigating the application systems, meeting application costs, and securing in-person shadowing experiences that make genetic counseling applicants more competitive (Huang, 2021). In addition to preparing prospective applicants, there is a need to reassess what makes a “competitive” genetic counseling applicant and to place more value on experiences that are more inclusive and accessible to a broader population, Harrison suggested. For example, virtual case conference experiences, which increased significantly due to the COVID-19 pandemic, “should be broadly accepted in lieu of actual in-person shadowing experiences,” she said. Institutions “should be part of the solution” and work to create or provide internship and shadowing experiences for prospective applicants, Harrison suggested.

The need for a more holistic admissions process was reiterated by Abdul-Rahman. The Medical College Admissions Test (MCAT) was designed to predict success in medical school coursework, and “the range of scores that predict success is actually quite wide,” he said. However, medicals schools focus on students with top scores, as the average MCAT score of the incoming class weighs heavily in medical school ranking systems. Some ranking systems (e.g., the one that is provided by U.S. News & World Report⁶) recently added a diversity score for medical schools, which could incentivize schools to improve diversity, Abdul-Rahman said. “Our future genetic counselors and geneticists are out there,” Harrison said, adding that “we need to make them feel included, we need to let them know that their perspectives are wanted at our tables.”

Creating Supportive Education and Training Environments

To foster support of underrepresented students in the health professions, programs need to ensure they provide a “safe space” for students, Mann said. Specifically, genetics training programs need to “create an environment that supports diversity, equity, inclusion, and justice,” she said. This includes establishing relevant institutional policies on DEIJ, employing diverse faculty and staff, mandating training on DEIJ issues, and developing systems that support interracial learning and interaction, Mann continued. Promoting open communication and committing to address identified issues are also essential, as students often fear retaliation if they speak out about concerns. Finally, she said, creating a safe space requires continuous evaluation and improvement. Institutions should not increase their recruitment of underrepresented students until such measures to ensure safe spaces are in place, Mann cautioned.

Harrison discussed establishing genetic counseling programs at HBCUs and other minority-serving institutions as a solution to increase workforce diversity. The Howard University Genetic Counseling Training Program, which ran from 1980 through 2014, is an example of a graduate program with a holistic admissions process and a supportive educational environment, she said. Many genetic counseling students reported applying solely to Howard University, Harrison added. Outside the program, however, students often reported feeling unwelcome in their clinical rotations and experiencing microaggressions, she said. Alumni of the Howard program are “trailblazers,” many of whom are now working in their communities as counselors and in “nontraditional” roles (e.g., laboratories, public health), Harrison said. Xavier University of Louisiana, another HBCU, has announced it is establishing a graduate program in genetic counseling, both Harrison and Lee noted.

Mentoring for Recruitment and Retention

Speakers shared examples of several organizations that are taking action to recruit and support underrepresented students and professionals, including the Minority Genetic Professionals Network (MGPN), the Genetics Opportunity, Learning, Development, and Empowerment Network (GOLDEN), and the University of Nebraska Medical Center (UNMC) High School Alliance (see Box 2).

BOX 2

EXAMPLES OF PROGRAMS SUPPORTING THE CAREER DEVELOPMENT OF UNDERREPRESENTED STUDENTS AND PROFESSIONALS AS PRESENTED BY INDIVIDUAL SPEAKERS.

Once a high school or undergraduate student is aware of and interested in a genomics career, mentoring is important to nurture that interest, Harrison said. Approaches to recruiting and mentoring diverse students, especially given that the majority of current genetic counselors are white and do not share these students’ backgrounds or experiences, were discussed by the panelists. “You don’t have to be a minority person to mentor a minority student,” Mann said. The MGPN provides ally training because white colleagues are often eager to help but are unsure of how best to do so and are concerned about doing something wrong, she explained. Mentors need to be open, transparent, and willing, Mann added. “Being genuine” in interactions with students is an important component of thoughtful mentorship, Harrison emphasized. Mentors can partner with individuals from the community to determine the most effective approach for engaging students, she added. For example, engagement might be done in association with a champion from the faculty, such as a biology teacher from an underrepresented population. Allies can help not only in recruiting students but also in fostering the retention of practicing underrepresented genetic counselors in the workplace. Genetic counselors in general “have a good heart, and they’re inherently empathetic, and they’re inherently good listeners,” Abdul-Rahman said, and these skills also make for a good mentor, regardless of one’s background. Another role for mentors is guiding students in writing their application essays to best express their uniqueness, he added.

People can certainly have more than one mentor, Harrison said. For example, someone might be mentored by both a genetic counselor who is white because of their specific expertise and someone from an underrepresented background (not necessarily a genetic counselor) who can support and offer advice on issues that underrepresented professionals face in the workplace. As the first African American student in her program, Harrison found a social worker in a sickle cell clinic to be a valuable mentor for issues she was facing as an underrepresented student (e.g., microaggressions, feeling “less than”). An example of a successful mentorship program in a pediatrics department consists of junior faculty members having a personalized committee of mentors, Abdul-Rahman said. Each mentor on the committee, selected in consultation with the mentee, represents an area of the mentee’s interest (e.g., clinical focus, research interest). The committee also includes a promotion expert to guide the mentee in developing their promotion portfolio. Over time, successful mentees become mentors for the next generation, creating a cycle of success. As more people from diverse backgrounds advance, they attract individuals from diverse populations to the field, he added.

Lee emphasized the importance of mentoring students from diverse backgrounds, especially in the current absence of genetic training programs at HBCUs and similar minority-serving institutions. Lee related how, as a high school student, she benefited from being mentored by graduate students and faculty of color in the sciences through the Louis Stokes Alliance for Minority Participation (LSAMP)⁷ program at Florida A&M University (an HBCU). To help recruit new people to the field of genomics, mentors could be strategically placed. For example, mentors from the genetics workforce could be engaged with primary care where more people may be inspired to pursue genomics, suggested Catalina Sol, the executive director of La Clinica del Pueblo. While clinical precepting and mentoring the next generation are expected as part of the job, these activities need to be valued in the form of appropriate compensation, she added.

Panelists discussed the importance of avoiding “burnout” in the workplace. “You have to not give so much of yourself that you have nothing left,” Harrison said. Giving others who have less experience the opportunity to take on some tasks, empowering the next generation to step up, and being available to support them as needed were suggested by Harrison as ways to avoid burnout. Both Abdul-Rahman and Harrison spoke about the value of having a network of supportive colleagues to communicate with when facing challenges. The MGPN has connected colleagues who support each other as they work to enact change and often face the same frustrations, Harrison added. The positive impact that the MGPN is having for diverse students applying to genetic counseling training programs gives Mann energy, she said. The value of activities such as spending time with family and engaging in hobbies to unplug and de-stress was also highlighted by panelists.

Reimagining Educational Pathways to a Genetics and Genomics Career

The Bureau of Labor Statistics projects that the genetic counseling profession will grow by more than 26 percent over the next decade (BLS, 2021), which is more rapid than for most other professions, Ewing reported. This growth presents an opportunity for genomic professionals to work together to improve the diversity of the workforce and ensure that genetic services are accessible across demographics and geographies. “Representation matters,” Ewing said, and there must be investment in “pipeline programs, summer programs, scholarships, along with payment incentives for individuals to pursue genomic professions and serve in the areas with the greatest unmet medical need and inequitable outcomes.” Leveraging technology, creating new professions, developing the existing workforce of allied health, and supporting staff to fill more advanced roles were methods discussed to evolve the pathways to a genomics career. Developing these pathways can help meet the growing demand and support workforce diversity in genomics. There is value in distance learning models for students from diverse backgrounds because many cannot, or do not want to, move away from their families and communities to pursue a genetics training program, Mann explained. Distance programs allow them to “train where they are, and then work in that community,” she said.

The relatively new role of genetic counseling assistant can be both a career option and a pathway to becoming a genetic counselor or a geneticist, Mann said. Training as a genetic counseling assistant allows students to earn a good salary working in the field of genetics and to gain valuable experience should they choose to continue their education in genetics. Training underrepresented students to become genetic counseling assistants is one way to rapidly increase the numbers of genetics professionals as well as the diversity of the genetics staff available to help meet the needs of diverse patients and families, Mann added. There is also a need for more providers who are culturally and linguistically concordant with patients from non-Westernized communities, but standardized admissions testing, training programs, and licensing exams are all developed for Westernized trainees, Mann said. This creates barriers for promising students from non-Westernized communities who might not have strong English proficiency. Alternative pathways are needed to train these students who could then provide culturally competent care to their communities, she suggested.

There are lessons to be learned from how HBCUs have succeeded in increasing the number of Black applicants to U.S. medical schools, Harrison said. As has happened with existing pipeline programs from HBCUs to medical schools, creating HBCU pipeline programs for genetic counseling might increase the number of qualified underrepresented applicants to these educational programs, she suggested. The misconception some hold that HBCUs and similar institutions have lower criteria for admission and that students are therefore less prepared for success in rigorous graduate programs was dispelled by Harrison. Although some HBCU graduates might have lower mean scores on standardized graduate school admissions tests (e.g., Medical College Admission Tests or Graduate Record Examinations), studies have shown that the holistic approach to admissions and the supportive environment at HBCUs produce graduates who excel in medical school ((Capers and Wey, 2015). Abdul-Rahman referred to the National Human Genome Research Institute (NHGRI) action agenda for increasing the diversity of the genomics workforce, which outlines milestones for building the pipeline, beginning with very early exposure to careers in genomics (Bonham and Green, 2021). “If you start the pipeline sort of halfway between the oil field and the port, you’re only going to get a trickle in,” he said. He also spoke of the importance of going where you can make the biggest difference.

Dual-degree programs in genetic counseling and another allied health field (e.g., public health or nursing) can help to raise awareness of genetic counseling as a career option and can be leveraged to improve diversity in the genomics workforce, Harrison said. Multidisciplinary training can also provide opportunities for genetic counselors to attain a doctoral degree, she added. Genetic counseling is currently a terminal master’s degree, and studies of why students pick certain careers over others have found that this limitation dissuades some students from pursuing genetic counseling (Schneider et al., 2009). Creating combined M.S./Ph.D. programs in genetic counseling and another health field would help attract highly motivated students from diverse backgrounds to the field of genetics. Furthermore, a streamlined, direct pathway from a bachelor’s degree in genetic counseling to a medical degree, modeled after other combined B.S./M.D. programs, could be designed, Harrison suggested. There are also ongoing discussions of how to establish combined M.D. programs, such as pediatrics and genetics, to reduce the number of years in training and residency. A combined B.S./M.S. degree for genetic counselors, as is done in other fields (often continuing straight through in 5 years at one institution, rather than 4 years for the B.S. followed by 2 years for the M.S.) may also be beneficial in terms of reducing the number of years of tuition that must be paid to obtain the proper degrees, Abdul-Rahman suggested.

The value of recruiting nontraditional students⁸ to the genomics workforce was discussed by Sol. Workshop participants were encouraged to consider the existing workforce of allied health and support staff as a “working pipeline.” This strategy to develop a more diverse workforce trains people from the community to fill critical gaps in the local health care workforce while they continue to work at their current jobs, Sol said. “I think that we’ll have to give up some of our ideas of what a worker is and perhaps the academic institutions will have to give up some of their ideas as to what learning looks like,” she said.

As an example, Sol described La Clinica del Pueblo, an FQHC serving a predominantly Spanish-speaking immigrant Latinx population in Washington, D.C., and Prince George’s County, Maryland. All of the more than 100 direct service staff are Spanish-speaking, and all but a few are immigrants or children of immigrants. Many of the staff at La Clinica del Pueblo are immigrants who were simply seeking a stable job with benefits but “found their calling” in the health field, Sol said. Some support staff, with assistance from managers and motivation from their families, have trained to become nurses, dedicating themselves to achieving this goal over the span of 5, 10, or even 15 years, she said. Staff who have strong ties to the community and who see the impact of crises such as the COVID-19 pandemic on their family members and community are very committed, and they often see it as their personal mission to work at the clinic, Sol said. With the right support and structure, multilingual staff, who are often called upon to serve as interpreters for important medical conversations, might be inspired and train to advance to a higher level of work within the field of genomics, she added.

Many of the younger staff at La Clinica del Pueblo have been motivated to pursue health careers because of their personal family experiences, Sol said. For example, many have been interpreters for their parents for medical appointments or have helped family members with health concerns navigate the health system. Many promising young people in the community have family commitments and economic challenges that prevent them from directly pursuing an education in a health or medical field, she said, but gaining work experience at an organization such as La Clinica del Pueblo can help to set them on the path.

It is important to identify and address the unique challenges and barriers that students from diverse backgrounds will face when they enter a workforce that remains inequitable, said Archer, who highlighted the need to address such questions as, where does the pipeline or pathway lead, and what bridges need to be built to enable students to perform well and be successful? Leadership must be truly committed to investing the time and resources required to ensure that everyone has opportunities to maximize their potential and that the focus of the workplace is providing the highest-quality care, he said. People from underrepresented backgrounds face more barriers in the workplace due to the persistence of systemic racism, so they must have more resilience, Reed added. Recruiting directly from diverse communities establishes a workforce with strong ties to patients of those communities and can help foster that resilience, she said. To generate effective solutions, it is important to consider real-world data on how different communities, populations, or individuals in different locations engage with different types of health care professionals, Ewing suggested.

Policy Considerations

From a policy perspective, one action that could support building a more diverse workforce would be to have certified genetic counselors recognized as health care providers under Medicare, which would allow them to be reimbursed for providing services, Mann said. Legislation on this issue, the Access to Genetic Counselor Services Act of 2021,⁹ was re-introduced in Congress this year, and Ewing called on the genetic societies to advocate for passage of the act. Recognition of genetic counseling services under Medicare could have a cascading effect, leading to similar recognition and reimbursement by Medicaid and private payers, Mann suggested. When organizations know they can be reimbursed for these services, they are likely to hire more genetic counselors, creating more jobs and internship opportunities for the next generation of genetic counselors as well as opportunities to build a diverse workforce, she said.

Poor reimbursement for time spent providing genetics services is “one of the root causes of the undervaluing of genetics in general in medicine,” Reed said. Poor reimbursement results in poorly paid clinical genetics providers, which dissuades students from entering the field, and many spots in excellent medical genetics programs go unfilled, she said. Of those that do pursue clinical genetics in the United States, very few identify as Black, Reed noted from her own count. Poor reimbursement also affects where services are located, and most clinical genetics programs are found at tertiary academic centers that can afford to maintain a program (Jenkins et al., 2021). Appropriate reimbursement for clinical genetics care could encourage more people to enter the field and allow more rural hospitals to offer genetics services, thereby expanding access to more diverse populations.

Another policy action that could support a diverse workforce would be to create student loan forgiveness programs for new genetic counseling graduates who go on to work with underserved populations, similar to the existing programs for other types of health care providers, suggested Mann and Harrison. Lee stressed the need for additional funding for programs that support participation of underrepresented individuals (such as LSAMP).

A Role for Industry in Supporting a Diverse Workforce of Providers

There is an opportunity for companies to sponsor students at HBCUs for summer internships and summer scholars programs in order to build interest in the genetics and genomics field and grow the workforce, Lee suggested. Industry also has a role to play in expanding access to genetics services, Reed said. Industry partners including payers, need to work with providers to understand the language and cultural needs of their patient populations when creating new tools and written materials, she said. For example, artificial intelligence tools are being developed to identify patients who might benefit from genetic screening; however, most of these tools are available in English only, or perhaps also in Spanish. Similarly, many patients face language barriers when dealing with insurance coverage for genetic testing or following through when their doctor orders testing. “Many patients who don’t speak or read English . . . fall through the cracks,” Reed said.