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Approximately 1 in 3 emergency department (ED) visits in the United States are nonemergent, potentially leading to unnecessary testing, treatment, and cost. Payers have long struggled to discourage nonemergent ED visits through patient education and higher copayments for ED visits. Delivery systems have built alternatives like same day or after-hours primary care, urgent care centers, retail clinics, and tele-urgent care.
Contents
Suggested citation:
Boucher, N, Van Voorhees, E, Vashi, A, et al. Tele-urgent Care for Low-acuity Conditions: A Systematic Review. Washington, DC: Evidence Synthesis Program, Health Services Research and Development Service, Office of Research and Development, Department of Veterans Affairs. VA ESP Project #09-010; 2022.
This report was prepared by the Evidence Synthesis Program Center located at the Durham VA Health Care System, Durham, NC, directed by Jennifer M. Gierisch, PhD, MPH and Karen M. Goldstein, MD, MSPH and funded by the Department of Veterans Affairs, Veterans Health Administration, Health Services Research and Development.
The findings and conclusions in this document are those of the author(s) who are responsible for its contents and do not necessarily represent the views of the Department of Veterans Affairs or the United States government. Therefore, no statement in this article should be construed as an official position of the Department of Veterans Affairs. No investigators have any affiliations or financial involvement (eg, employment, consultancies, honoraria, stock ownership or options, expert testimony, grants or patents received or pending, or royalties) that conflict with material presented in the report.
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