From: Identifying potential measures to assess ambulance service performance and quality of care
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Turner J, Siriwardena AN, Coster J, et al. Developing new ways of measuring the quality and impact of ambulance service care: the PhOEBE mixed-methods research programme. Southampton (UK): NIHR Journals Library; 2019 Apr. (Programme Grants for Applied Research, No. 7.3.)
Developing new ways of measuring the quality and impact of ambulance service care: the PhOEBE mixed-methods research programme.
Show detailsTABLE 1
Category | Measure |
---|---|
Clinical management | Accuracy of call-taker identification of different conditions (e.g. cardiac arrest, heart attack, stroke, low-urgency calls suitable for nurse advice) |
Proportion of people with diabetes mellitus treated at home | |
Accuracy of paramedic diagnosis, for example agreement of on-scene and final hospital diagnosis | |
Compliance with protocols and guidelines (e.g. triage or transport protocols) | |
Whole system | Completeness and accuracy of patient records |
Frequency with which ambulance staff administer treatments (e.g. inserting breathing tubes, heart monitoring, oxygen therapy, defibrillation) | |
Proportion of all calls that receive an ambulance response with patients who are not conveyed to hospital/other health facility | |
Volume and nature of complaints | |
Patient outcomes | Survival at different time points after the event. For example, in hospital, 24 hours, 7 days, 30 days, 90 days, 1 year |
Health/quality-of-life status | |
Proportion of patients left at home who have a contact with any emergency/urgent health service within 72 hours | |
Pain measurement and symptom relief |
- TABLE 1, [Example measures identified from systematic evidence review]. - Develo...TABLE 1, [Example measures identified from systematic evidence review]. - Developing new ways of measuring the quality and impact of ambulance service care: the PhOEBE mixed-methods research programme
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