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Iliffe S, Waugh A, Poole M, et al.; for the CAREDEM research team. The effectiveness of collaborative care for people with memory problems in primary care: results of the CAREDEM case management modelling and feasibility study. Southampton (UK): NIHR Journals Library; 2014 Aug. (Health Technology Assessment, No. 18.52.)

Cover of The effectiveness of collaborative care for people with memory problems in primary care: results of the CAREDEM case management modelling and feasibility study

The effectiveness of collaborative care for people with memory problems in primary care: results of the CAREDEM case management modelling and feasibility study.

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Appendix 2Case manager person specification

Applicants for the case manager roles in CAREDEM should have the following attributes and skills.

Attribute/skillDesirable (D) or essential (E)Assessed by
Already working in local NHS or adult servicesD (could be a returner, etc.)CV
Hold a relevant qualification for their disciplineECV
Basic IT skills, knowledge of local IT systems and experience in recording information electronicallyECV and reference
Interpretation of medical and nursing recordsECV, interview and reference
Knowledge of local dementia and older people’s and carers’ servicesDCV and interview
Communication skills, particularly with difficult topics (diagnosis itself, prognosis, BPSD, continence, anxiety)ECV, interviewa and reference
Person centred (respects autonomy), non-judgemental attitudes and valuesECV, interviewb and reference
Capable of system-building, networking and increasing efficiency within servicesDCV, interview and reference
Awareness of confidentiality, family dynamics, adult safeguarding, sensitivity of financial issues, taboos (e.g. continence)ECovering letter, interview and reference
Skilled in maintaining dialogue, shared decision-making and interagency communication; ability to seek agreements on data sharingEInterview and reference
Experience in decision-making, risk assessment, prioritisationECV, interview and reference
Skills in empowering PWD and their carers to identify and solve problemsDInterview and reference
Verbal and written communication skills, ability to negotiate, able to create relationships and respect boundariesECV, interview and reference
Able to vary involvement according to needs of PWD and their carersDInterview and reference
Openness to learning, prepared to develop skillsEInterview and reference
Good at managing tensions and contradictory demands, good time and stress management skillsECovering letter, interview and reference
a

Consider group interview.

b

Consider using scenarios.

Copyright © Queen’s Printer and Controller of HMSO 2014. This work was produced by Iliffe et al. under the terms of a commissioning contract issued by the Secretary of State for Health. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.

Included under terms of UK Non-commercial Government License.

Bookshelf ID: NBK262358

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