Patient Experience Must Move Beyond Bad Apples

Ann Intern Med. 2016 Dec 20;165(12):869-870. doi: 10.7326/M16-1725. Epub 2016 Oct 18.

Authors

Azita Hamedani¹, Basmah Safdar¹, Emily Aaronson¹, Thomas H Lee¹

Affiliation

¹ From University of Wisconsin Hospital & Clinics, University of Wisconsin School of Medicine and Public Health, Madison, Wisconsin; Yale School of Medicine, New Haven, Connecticut; Massachusetts General Hospital, Harvard Medical School, Massachusetts General Physicians' Organization, and Brigham and Women's Hospital, Boston, Massachusetts; and Press Ganey, South Bend, Indiana.

PMID: 27750283
DOI: 10.7326/M16-1725

No abstract available

MeSH terms

Delivery of Health Care / standards*
Humans
Patient Satisfaction*
Patient-Centered Care / standards
Quality Improvement*