Global case management: Hong Kong. Care for the hospital-discharged frail elders by nurse case managers: a process evaluation of a longitudinal case management service project

Lippincotts Case Manag. 2005 Jul-Aug;10(4):203-12. doi: 10.1097/00129234-200507000-00006.

Abstract

Using quantitative and qualitative methodology, a study was conducted on the process of case management performed by nurse case managers on a group of 45 post-discharged frail elderly patients in 2001-2002. The quantitative data provided the common reasons for client-initiated telephone calls to nurse case managers and the nurse case managers' interventions to these calls. Qualitative data yielded 9 major themes on which a sequential and dynamic process model of case management was conceptualized. Another 7 thematic descriptions on essential factors for the successful implementation of case management were configured in a dual-dimensional framework of staff and structural factors.

Publication types

  • Evaluation Study

MeSH terms

  • Aftercare / organization & administration*
  • Aged
  • Attitude of Health Personnel*
  • Case Management / organization & administration*
  • Community Health Nursing / organization & administration
  • Focus Groups
  • Frail Elderly*
  • Geriatric Nursing / organization & administration
  • Hong Kong
  • Humans
  • Longitudinal Studies
  • Models, Nursing
  • Nursing Evaluation Research
  • Nursing Methodology Research
  • Nursing Staff / organization & administration
  • Nursing Staff / psychology*
  • Outcome and Process Assessment, Health Care / organization & administration*
  • Patient Discharge / standards
  • Program Evaluation
  • Qualitative Research
  • Randomized Controlled Trials as Topic
  • Rehabilitation Centers
  • Surveys and Questionnaires
  • Telephone
  • Workload