Abstract
Using quantitative and qualitative methodology, a study was conducted on the process of case management performed by nurse case managers on a group of 45 post-discharged frail elderly patients in 2001-2002. The quantitative data provided the common reasons for client-initiated telephone calls to nurse case managers and the nurse case managers' interventions to these calls. Qualitative data yielded 9 major themes on which a sequential and dynamic process model of case management was conceptualized. Another 7 thematic descriptions on essential factors for the successful implementation of case management were configured in a dual-dimensional framework of staff and structural factors.
MeSH terms
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Aftercare / organization & administration*
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Aged
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Attitude of Health Personnel*
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Case Management / organization & administration*
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Community Health Nursing / organization & administration
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Focus Groups
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Frail Elderly*
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Geriatric Nursing / organization & administration
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Hong Kong
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Humans
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Longitudinal Studies
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Models, Nursing
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Nursing Evaluation Research
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Nursing Methodology Research
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Nursing Staff / organization & administration
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Nursing Staff / psychology*
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Outcome and Process Assessment, Health Care / organization & administration*
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Patient Discharge / standards
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Program Evaluation
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Qualitative Research
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Randomized Controlled Trials as Topic
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Rehabilitation Centers
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Surveys and Questionnaires
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Telephone
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Workload