A review of patient satisfaction: 1. Concepts of satisfaction

P R Newsome; G H Wright

doi:10.1038/sj.bdj.4800052

A review of patient satisfaction: 1. Concepts of satisfaction

Br Dent J. 1999 Feb 27;186(4 Spec No):161-5. doi: 10.1038/sj.bdj.4800052.

Authors

P R Newsome¹, G H Wright

Affiliation

¹ Faculty of Dentistry, University of Hong Kong, Hong Kong.

PMID: 10205951
DOI: 10.1038/sj.bdj.4800052

Abstract

Against a background of growing consumerism, satisfying patients has become a key task for all healthcare providers. This paper reviews current conceptual models of consumer satisfaction, including the one most dominant in the marketing literature--disconfirmation theory.

Publication types

Review

MeSH terms

Attitude to Health
Consumer Advocacy
Delivery of Health Care
Dental Care
Health Knowledge, Attitudes, Practice
Humans
Marketing of Health Services
Patient Satisfaction*
Professional-Patient Relations
Quality Assurance, Health Care
Quality of Health Care